All returns must be requested within 14 days of receipt of goods. Any requests made outside of 14 days of receipt of goods will be made at the discretion of Luggage Club ltd Bags. All returns and exchange items must be returned in the same condition they were dispatched in, undamaged with their original packaging and labels attached. Any items returned without their original boxes will not be accepted. We thoroughly check all products before dispatch, but in the unlikely event that you have to return an item as faulty, it will be subject to an inspection. Please send us a photograph, your order number and a description of the item and fault to firstname.lastname@example.org and we will be happy to investigate the problem. We reserve the right to reject a faulty item that does not meet our criteria – if the item does not actually have a manufacturers fault. Items deemed to be subject to general wear and tear, will not be accepted as faulty. Items that are deemed faulty will be refunded, credited or exchanged. If an item is different to what is ordered, then please email us with a photo and a description of what you have received so we can arrange a return. Please note we are not liable for the postage cost of returned items. We are only able to credit the postage for faulty items. We recommend returning all items by recorded delivery. If you are outside of the UK or have a large return then please contact us via email sale email@example.com or telephone +44 161 637 8930 and we will discuss your return with you. We reserve the right to refuse any returns that do not follow our returns procedure. - Credit will be issued within 7 working days of the date of receipt of returned goods. -We will charge customers 15% of the unit cost of any item returned to us if we find no fault with the item.